Terms and Conditions

Shipping Tip:
Rates are per 0.5kg (excluding ePacket). Add more to your cart to get the most out of your shipping fee!

Example:
If your package weighs 0.2kg, you will be charged for 0.5kg. Since the shipping cost is the same, you can add more items to your cart up to 0.5kg without increasing your shipping fee!

Order cancelled:
If you pay by PayPal, cancel the order will be charged a 4.5% fee on each transaction.

Shipping:
All small orders are usually sent in 2 business days.

Postal ePacket: Slow (max 0.1kg & $10 max freight)

Postal Air Parcel: Standard (signature required)

Postal EMS: Fast (signature required)

DHL Express: Fastest (signature required)

Postal ePacket method carries a higher risk of loss or theft.
Tracking is available, but no signature is required upon delivery.
ePacket is delivered directly to your mailbox or doorstep. We are not responsible for packages stolen or lost after the tracking status shows 'Delivered'.

Customs Duty & Tax:
Customer is responsible for any import duties and value added tax (VAT).

Notification Regarding EU Customs Policy Update
Please be advised that the European Union has eliminated the tax exemption for small-value goods under €150. Consequently, a temporary simplified tariff is now levied on imports below this threshold.
​The customs duty is calculated at €3 for each distinct declared item or tariff classification.

Return & Refund:
We guarantee your satisfaction with our products within 30 days after receipt of the products, products may be returned for a cost refund (shipping charge is not refundable).

If the address is not correct or package is unclaimed and return to us, we will just refund you the product cost, not including shipping charges.
Customer is responsible for return shipping charge and lost return.